Online ticket sales and scheduler for Tour operators, balloonists and light aviation

Full Management of Clients, Pilots and Crew, Full Reports, including financial statements

Online ticket and souvenir sales. Gift vouchers, special offers and discounts are possible

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Terms of use


By using the services of you agree to the following general terms of use (TOU).

These general terms of use (version 1.0) will take effect on January 1, 2018


Definitions :

Service provider —   Company or person who uses the services of to offer online bookings and seat reservations.

User —   A person or group of people who uses the system on behalf of the service provider.  

Customer —   A customer is the person who uses a service at a service provider online via the system.


If you use the system or related pages, you agree that you do not:

  1. - violate laws, third party rights or our terms;
  2. - Use our website and services if you are not authorized to conclude legally binding contracts.
  3. —   send or post spam, unsolicited mail, chain letters or the like;
  4. - Spread viruses or use other technologies that could harm other visitors to the site;
  5. - Collect information about customers without their consent. This includes, among other things, their email addresses, credit card details, etc.


Terms of Use and Improper Use is a solution for aviation companies that sell tickets or vouchers and then want to arrange one or more appointments with the passengers. is only intended for this type of use and any other type of use is expressly prohibited.


The system may not be used for the following:

  1. —   send spam
  2. —   Sending unwanted email or SMS
  3. —   Import of customer lists that the service provider does not legally own and / or have procured
  4. —   collecting customer fees without intending to provide such service.

Users should treat all customer data with due respect and in compliance with data protection requirements.

Please report any issues, policy violations, and inappropriate content to us. attaches great importance to the fact that images and information on the website do not violate any copyrights, trademark rights or other intellectual property rights or third party rights.

We reserve the right to terminate unconfirmed accounts or accounts that have not been accessed for more than 12 weeks. We reserve the right to change or discontinue pages, services, individual functions or tools that are offered by us or third parties at any time.

We reserve the right to suspend or suspend our services and user accounts at any time and to prevent access to content, pages, services and tools. We also reserve the right to remove posted content and to take technical and legal steps to keep users away from the site who may cause problems, violations of rights or copyright infringement or are contrary to the spirit of our guidelines.

We reserve the right to temporarily switch off the systems in the event of unusually high booking volumes in order to balance the server load. This can result in some of your users receiving a notification asking them to try the booking again in a few minutes. A high occupancy is reached as soon as 50 or more passengers try to make a booking or reservation with you within the same 30 seconds.

We do not take any responsibility for the functionality of our booking and reservation system if it has been integrated into external pages or solutions. In these cases we have no control over whether the system works or whether it partially or completely fails, even if everything worked before.


Käuferschutz offers no guarantees for customer payments for balloon flight orders, plane tickets and shop items. offers service providers an opportunity to sell their services and customers, buyers and passengers have the opportunity to book these services. Service providers can offer their customers with our tool to pay online for the services. Buyers and service providers are both responsible for ensuring that purchases and bookings of services that are performed through are done with good intentions and trouble-free.

We are not responsible for unlawful service contracts, services offered by service providers or for services that are not provided by service providers, even if they were purchased.

It is strongly recommended that buyers find out about suppliers before booking and paying online for these services. Service providers should also ensure that the customers are real.


Gebühren offers a free demo version with limited functionality. If a service provider decides to purchase services beyond this free version, the relevant prices apply. You can see the price overview on our main page and further details in your admin overview in the system. You will be informed of all applicable fees before you receive an additional service that is subject to payment. Companies that set up more than one system for the same company have to pay per system according to the basic license or a more expensive license.

All purchases made in the system are final and cannot be refunded.

If a system is changed from the demo version to a paid version, it is no longer possible to return to the demo version. Users can still switch between different versions within the paid license.


Account, Password, and Security

Registration data (company login, user login and password) will be sent to users at their email address after they have completed the registration process. You can change your password in the admin overview of at any time. You are responsible for maintaining the confidentiality of your password and account details, as well as for all activities that are carried out with your password or account. cannot be held responsible for any loss or damage resulting from your failure to comply with these provisions.


Liability Limitation is not responsible for your content, actions or inactivity or that of another user. You acknowledge that our website is a contact point for anyone who wants to offer their services or make bookings. We are not involved in the actual transaction between customer and service provider. We endeavor to contribute to the settlement of problems, but cannot assume responsibility for the quality, security or legality of innate services, nor for the content of offers that are ability of the provider to actually provide the service or the ability of the buyer to pay for a service.

We cannot guarantee permanent or secure access to our pages, services and tools. The operation of our site, services or tools can be disrupted by various factors that are beyond our control. Therefore, as far as possible within the legal framework, we exclude all guarantees and conditions.

Some jurisdictions do not allow disclaimers of liability or disclaimers, so such exclusions may not apply to you.

Notwithstanding the foregoing, our liability, in all cases in which we or you may be held liable by a third party, is limited to fees paid to us by you within the past 12 months to the day of the incident that justifies the claim.


Help Access

If service providers contact the help team or book support services for the installation, then they give the help team employees access to the admin overview in the system.



If you as a service provider have a problem with one or more customers, or if you as a customer have a problem with a service provider, then release us from any claims, claims and claims for damages (actual damage and consequential damage) ; den) of any kind, known and unknown, which result from or are related to such problems.


Privacy Policy

We do not sell or lend your personal information to third parties without your express consent.

We use your contact information wherever possible to inform you about our services, as well as about system updates and changes or other relevant messages. We may use the systems and tools to improve your user experience with

The system sends e-mail and SMS notifications to your customers from your company account (see Settings // Information) to inform them about orders, appointment reservations or cancellations. The sender is always the email address you entered in the system. The e-mail address to which returns are sent is always the one that is given as the company address.

This data protection declaration describes how uses and protects information that you convey to when using this service, and how your customer data and information are processed. is committed to ensuring that both your privacy and data are protected by you and your customers. All information by which you can be identified while using this website will only be used in accordance with this data protection declaration. may adjust these provisions from time to time by updating this page. You should therefore visit this page from time to time to make sure that you agree to any changes. This set of rules comes into effect on January 1, 2018 as Version 1.0 only collects information about your company and your customers insofar as this is necessary for the operation of the system. collects information about the customers of the user, if this Book services. Users can request certain information from customers related to the services offered. uses user data and information only to help users provide their services.

We collect that

Each service provider receives its own database when he registers with and. In this database we collect:

  • —   Personal information or company information of the service provider;
  • —   Information about system setup;
  • —   Customer booking details (phone, email, name);
  • —   All data that should be filled out by your customers.


This data belongs exclusively to you and your customer and is in no way used by us.

If you decide to stop using, your data will be deleted and will no longer be used by anyone.


Corporate and Personal Information

We never sell, distribute or rent your personal information or the information of your customers or your company to third parties.



You will indemnify us (all of our officers and employees) for, and are liable for, any claim or claim, including reasonable attorneys' fees, from any third party due to or by your failure to comply with this Agreement or your breach any law or the rights of a third party arise.


These provisions may change from time to time. The changes will come into force when we publish them on the website. If you use the pages or services, you are subject to the displayed provisions or applicable regulations for the services that you use via the page.